Cancellation and Refund Policy

This policy explains how cancellations and refunds work for Party-Planner bookings operated by Party-Planner (a sole proprietorship operated by Saurav Gupta) from Amrapali Silicon City, Sector 76, Noida, Uttar Pradesh 201309.

1. Payment structure

A 25% advance confirms a booking. The remaining balance is due as stated for that booking. Payments are processed by Razorpay.

2. Cancellation by the buyer

Because Party-Planner is pre launch and supplier terms may differ by venue, buyer cancellation terms are shown in the written quote or booking confirmation before payment. We do not apply hidden cancellation charges.

If a supplier has a specific cancellation charge, it will be shown before you confirm the booking. Any buyer cancellation charge will not exceed the charge we would bear ourselves for cancelling the same booking.

3. Cancellation by Party-Planner

If Party-Planner cancels a confirmed booking and no comparable alternative is accepted by you, you receive a 100% refund of amounts paid for that booking.

4. Cancellation by the supplier

If the supplier cancels, we will either source a comparable alternative for your approval or refund the amounts paid for the affected booking.

5. Force majeure

Events outside reasonable control, including natural disaster, government order, venue closure, public safety restriction or similar events, are handled according to the supplier terms disclosed for the booking and applicable law.

6. Refund method

Approved refunds are returned to the original Razorpay payment method where possible. If the original method is unavailable, we may request lawful bank details from the buyer organisation to complete the refund.

7. Non refundable fees

Any non refundable convenience fee, if introduced later, will be clearly shown before checkout. At present, Party-Planner does not state a buyer convenience fee on this policy page.

8. Service deficiency

If the delivered service does not match the confirmed booking, report it with the booking reference, date, supplier name and supporting details. We will investigate with the supplier and propose refund, correction or escalation where appropriate.

9. How to cancel or request a refund

Call or WhatsApp +91 7417795407. Each request receives a unique ticket number.

10. Taxes and payment processor

Goods and Services Tax (GST), Tax Collected at Source (TCS) and Razorpay payment handling may affect how refunds appear in invoices, settlements and statements. We will state the applicable treatment on the refund confirmation.